This is a brief introduction and induction for new starters at Alpha24 Healthcare Ltd.
A member of staff will discuss and/or show you all the basic relevant information you will need to know when working with us. As you discuss the information a member of staff will complete the accompanying form and a copy will be sent to you for your reference.
Each agency worker will have a file with all the relevant documents. For instance, an application form, references, and training documents to name a few.
Each agency worker will be inducted before going into the field and an appraisal will be conducted in the office within the first 6 months and thereafter every twelve months.
We would like to wish you a warm welcome to Alpha24 Healthcare and we hope you enjoy the benefits of working with us.
TRAINING & REGULATIONS
- Lone work training
- Conflict resolution including but not limited to, management of violence and aggression.
- Information governance, including but not limited to, the Caldicott Protocols and Data Protection.
- Safeguarding children and young adults with evidence of appropriate levels of training for the Job role.
- Basic, Intermediate and Advanced life support (adult or paediatric)
- Resuscitation of new-born’s, and Interpretation of cardiotocograph.
- Any other mandatory training required by the authority or relevant professional or regulatory body, under current or future health.
- Working Time Regulations.
- Occupational health Regulations
- health and Safety at Work Act, 1974
- Management of health and Safety at Work Regulations 1999
- Manual handling Operations Regulations
- Control of substances hazardous to health Regulations 1988
- Reporting of injurie’s, diseases, and dangerous occurrences Regulations 1995 (RIDDOR)
- Lifting Operations and Lifting Equipment Regulations 1998
- Agency workers obligations when reporting for an assignment such as fire procedures, moving and handling
- Provision and use of work equipment regulations 1998
- Complaints handling
- No smoking policy
- No Mobile phone policy
Qualified Nurses Only
Medication Training Policy
Mental Health Act (RMN’s only)
Mental Health Act content for staff can be read on the below two websites
http://www.opsi.gov.uk/ acts/acts2007/ukpga_20070012_en_2
https://www.legislation.gov.uk/ukpga/2007/12/contents
CANCELLATION OF A SHIFT
Cancellations can happen for several reasons; dependent upon the circumstances surrounding the cancellation various actions will apply.
If the client cancels a shift when you are on your way to your placement or have just arrived, continue to the relevant department and request for them to sign your timesheet, this will enable you to claim for 4 hours work. Contact the office immediately for alternative work which may be nearby and convenient.
If the client cancels the shift more than 2 hours prior to start, no other action needs be taken, please ensure Alpha24 Healthcare know any alternate shifts you might be available for.
If you need to cancel a shift you will need to inform Alpha24 Healthcare at least 4 hours before the shift so we can arrange alternative cover.
Alpha24 Healthcare will NOT accept any shift cancellation via TEXT message, WHATSAPP or EMAIL. All cancellations must be made by speaking to a member of staff. Frequent cancellations at short notice without valid reason may result in suspension from the agency.
HANDOVERS
At Alpha24 Healthcare we pride ourselves our ability to offer excellent standards of service to both our clients and candidates. We require professional handovers to be completed when covering shifts. Therefore, we advise all our workers to arrive at work approximately 15 minutes prior to the start of each shift to successfully complete each handover.
If on occasion one is late for their handover, we expect the person at the end of their shift to continue working until the relief person arrives. Please contact Alpha24 Healthcare office if after 30 minutes that person has failed to arrive.
EXCEPTIONS
No variation can be made to the assignment without the agreement of the employment of business.
TRAINING & REGISTRATION RELATED COSTS
During your registration process you may be asked to complete training and/or apply for further compliance requirements which involve costs.
Where necessary we shall advise you if there is an upfront payment required or alternatively this will be deducted from future salary payments where possible. For example, this can include uniform, DBS and so forth.
PERSONAL APPEARANCE GUIDELINES
To meet the standards and needs of our clients please ensure you adhere to the following guidelines:
Uniform
In most establishments you will be required to purchase and wear an Alpha24 Healthcare uniform; however, in some exceptions you will not require a uniform to be worn in this instance the office will advise you on the best attire for the job.
In all circumstances when working through Alpha24 Healthcare you are expected to represent a professional image for the client and yourself.
Hairstyles
Please make sure that your hair is clean and tidy. Long hair must be secured in such a way so as not to pose an infection or safety hazard.
Jewellery
Please ensure that any jewellery you wear does not cause offence to a client or become a health hazard.
Personal Hygiene
As the nature of our work involves being in close proximity to clients and patients, please keep yourself fresh, free from odours and practice good oral hygiene.
Shoes and Footwear
Shoes must comply with health and safety guidelines.
Please contact Alpha24 Healthcare if you are unsure about any of the above or have any concerns at work
Our offices are open Monday to Sunday 24 hours a day 7 days a week.
Contact number: 020 3 697 7129.
Induction Checklist Terms & Conditions (for Dom Care and Limited Company)
If you are signed up with an Umbrella company, please ensure we receive your signed Terms and Conditions in order for us to pay you on time.
- Code of Practice
- Uniform Policy
- Mental Capacity Act
- Competency Forms
- Availability/ Importance of keeping availability up to date
- Timesheet
- E Timesheets
- Cancellation of shifts
- Payroll Company
- Original registration form sent to payroll company
- Medication Training hand out (for qualified nurses an CSW's assisting with medication)
- Complaints Policy hand out
- Confidentiality Policy hand out
- Agency worker regulations document
- Assignment details form
- Brief reminder when taking handover (Qualified staff)
- I acknowledge the receipt of ID badge
I take the responsibility of submitting references/ competencies to Alpha24 Healthcare Ltd whilst I am working for them.
I confirm I have read and understood above:
